Frequently Asked Questions
Questions about your order? Email us anytime at support@weeklydealhub.com — we're happy to help.
Shipping & Customs
1. Do you ship internationally? How much is shipping?
Yes — we ship worldwide, and shipping is free on all orders over $20. We also run occasional promotions with free shipping on every order (like Black Friday), so keep an eye out.
2. Where do you ship from?
We're based in the United States and work with skilled crafters around the world, including the US, UK, Germany, Australia, India, the Philippines, Peru, and China. Because different crafters specialize in different items, your order may arrive in more than one shipment.
3. How long will it take to receive my order?
Most of our products are handmade, so please allow 1–3 business days for processing before your order ships. After that, typical delivery times are:
- US orders: 5–12 business days
- International orders: 7–15 business days
Customs processing, postal service differences, and carrier delays can occasionally extend these timeframes. For an estimate specific to your order, email us at support@weeklydealhub.com.
4. My order hasn't arrived yet — what should I do?
Some parcels arrive early, while others experience delays in transit, especially in more remote areas. If your order is taking longer than expected, contact us at support@weeklydealhub.com — we'll track it down and, if needed, reship your order or issue a refund.
5. I only received part of my order. Where's the rest?
Items in your order may ship from different fulfillment centers with different carriers, so they can arrive separately. If you'd like a status update on your remaining items, email us with your name and order number.
6. Will I have to pay customs fees?
Customs fees are rare, but they can occur when a package enters your country. Any customs fees are the responsibility of the customer, and by placing an order you acknowledge that one or more of your packages may be subject to them.
7. Will my order arrive in time for a holiday or special occasion?
If you're ordering a gift, we recommend placing your order at least 4 weeks before the occasion. While most orders arrive well within our estimated timeframes, we can't guarantee delivery by a specific date and aren't responsible for items that arrive after one.
Support & Payment
1. How can I contact Weekly Deal Hub?
Email us at support@weeklydealhub.com and our customer service team will be glad to assist you.
2. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shopify Payments.
Returns & Refunds
1. How do I return an item?
If you're not happy with your purchase, contact us within 30 days of receiving your order with your order number and the reason for your return. Our team will review your request and send instructions if the return is approved. All returns must be in original condition with packaging intact. Some items are final sale — see our Returns Policy for the full list.
2. Who pays for return shipping?
Return shipping and any related fees are the responsibility of the customer.
3. What if my item arrives damaged, defective, or incorrect?
Contact us within 7 days of receiving your order and include your order number, photos of the item(s), and any related details. We'll arrange a replacement or refund as quickly as possible.
4. How long does the return process take?
Returns are processed within 7 business days of arriving back to us, and we'll email you a confirmation once yours is complete.
Refunds are issued to your original payment method. For credit or debit card payments, the refund is sent to your card-issuing bank within 7–10 business days of us receiving your return. Posting times vary by bank, so if you haven't seen the credit after that window, please check with your bank or card company.
5. Where do I send my return?
Weekly Deal Hub
738 E Dundee Rd, Suite 258
Palatine, IL 60074
USA
Please wait for return approval before shipping your item back.
Handmade Products
1. Why does my product look slightly different from the photos on your website?
Every product is handmade with care by our crafters around the world, so small variations from piece to piece are natural — it's part of what makes each item unique. We stand behind the quality of everything we sell, and if you're unhappy with your order for any reason, email us at support@weeklydealhub.com and we'll make it right.