FAQ
Shipping & Customs
- ◄When will my order be processed?
- All orders are handled and shipped out from our global fulfillment centers. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 24 hours from the order date and shipped the same or the next day after processing. Please note that we cannot process or ship orders on weekends.
- ◄How long will it take to receive my order?
- Once your order has processed please allow an average of 5-10 days for delivery to the United States, and 5-15 days for international orders, depending on location. Some orders may take slightly longer than other depending on your country's current Customs clearance times.
- ◄Will I be charged customs or taxes?
- All prices are displayed tax-free, you may be responsible for payment of taxes or duties once you receive your order, depending on your country's import laws. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination. Payment of these charges and taxes are the customer's responsibility. We are not responsible for delays caused by the Customs Officials in your country. For further details of charges, please contact your local customs office for more information.
Support
- You can email us at support@weeklydealhub.com where our customer service team will be happy to help you with whatever you need!
- ◄What payment methods do you accept?
- We accept all major credit cards (VISA, Mastercard, AMEX), PayPal, and Shopify Payments.
Returns
- ◄How can I return an item?
- If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
- ◄Will shipping be covered for my returns?
- All return shipping fees and other miscellaneous fees are the responsibility of the customer.
- ◄What if the items I receive are damaged, defective, or incorrect?
- Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
- ◄How long is the return process?
- Processing returns may take up to 7 business days from the day we receive your return. We will email you to confirm once your return has been processed.
- ◄When will I receive my refund?
- All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.